Terms of returns of goods:
In principle, there is no legal right to return goods in Switzerland. Buyers therefore generally cannot withdraw from a normal sales contract. However, we grant you a voluntary right to return. ENGITECH S.A. grants you a period of 10 days from the invoice date.
We kindly ask you to register returns and repairs with us via by email: office@engitech.ch
Our company will check the returned goods upon receipt of the return. In case of a divergent condition description, you will be contacted by our customer service. If a successful return is received, a credit note will be returned to your account.
In the case of a rejection, the costs for the return of the goods to the customer will be charged.
Please note that personalized or custom-made devices / services and costs of shipping will not be refunded. A credit note will only be issued if the item was purchased no more than 10 days ago and the return has been registered in advance.
| Condition of goods: | |
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UNOPENED:
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100% value of goods is refunded. |
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OPENED:
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At least 50% of the value of the goods will be refunded. |
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OPENING WITH USE:
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The reimbursement value depends on the condition of the goods and the packaging and is determined by ENGITECH S.A.. |
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DAMAGED PRODUCTS:
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No refund possible. |